Question 1

When will my order be processed?

Accepted Answer

Orders must be received by 11:00 AM EST in order to be processed that day. Orders using ground shipping will arrive within 7 to 10 business days, following credit card authorization. Orders placed after 11:00 AM EST will not be processed until the following business day. Orders placed on Friday after 11:00 AM EST will not be processed until Monday or the following business day.

Question 2

What shipping method do you offer?

Accepted Answer

We ship UPS, FedEx and also ship via USPS based on size and weight.  All shipments are only to customers within the USA.

Question 3

When is my card charged after I place my order?

Accepted Answer

Once the item(s) ship the card will be charged via our secure server.

Question 4

From where does the product ship?

Accepted Answer

Our primary warehouses are located in Florida, Nevada and Texas, we never ship from China.  Truemark also ships directly from our partner brands, never from a third party distributor.  Product is always shipped using the quicket method of shipment to our customers.

Question 5

How do I check/track my order status?

Accepted Answer

If an online account was created, the customer can log in to Amazon with their e-mail address and password to view order status.

FAQ

Frequently asked questions

When will my order be processed?

What shipping method do you offer?

When is my card charged after I place my order?

From where does the product ship?

How do I check/track my order status?